Work order system

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Routine work order or emergency work order?

Help maintenance respond quickly to work orders by using the proper reporting systems.

Emergencies should be reported by calling the Maintenance department 210-634-6220 or
the Police department 210-709-8080.
Routine work orders should be submitted to the School Dude work order system.

Below are examples of emergency and routine work orders:

Elevators:
The elevator is not working - call Maintenance (emergency)

Electrical:
Wires are exposed and sparking - call Maintenance (emergency)
An electrical outlet in a classroom doesn't work - submit work order (routine)

Doors:
Exterior or interior doors cannot be locked - call Police (emergency)
An interior door closure needs to be repaired - submit work order (routine)

Lights:
All classroom lights are not working - call Maintenance (emergency)
One light is out in a classroom - submit work (routine)

Air Conditioning:
A large area of the school isn't cooling/heating - call Maintenance (emergency)
A room is warm/cold - submit work order (routine)

Alarms:
Fire alarm activated - call Police and Maintenance (emergency)
Security alarm activated - call Police (emergency)

Natural Gas:
Natural gas smell - call Maintenance (emergency)

When in doubt, call Maintenance 210- 634-6224 or Police 210-709-8080.